We have the expertise to set up an ITIL conform AMS Package for different technology stacks & as needed with German language experts for L1 & L2 & L3 & L4
15
FTEs Support Specialist
5
Years Contract +3 extension
3
Clusters
4
M/Year Savings T&M > Service
End Customer
01. Problem
Support provided on T&M with many vendors on each application which is translated in very high cost.
02. Solution
Implemented an ITIL based Project and provided as a Managed service for 80-100 Applications packages.
03. Business Benefit
Harmonization of the AMS from 15 providers to one supplier (away from T&M to a Managed Service) resulting is over 62% cost savings.
Technologies we used
