We possess the maturity and capability to thrive in the dynamic and intricate energy industry, where we diligently develop and enhance an evolving Routing Lifecycle.
15
FTEs #of devs
4
years ongoing client engagement
2
#of squads
Team composition
3 Junior (<2y, Salesforce Developer)
1 Senior ( >5y, Salesforce Consultant & Business Analyst)
SERVICE CLOUD
OMNICHANNEL
MESSAGING
01. Problem
Cross and Upsales Agent Case Routing.
02. Solution
Continuously developing & enhancing functionality with cutting-edge solutions and prioritizing thorough monitoring for optimal performance.
03. Business Benefit
Streamlining processes to enhance the ease of use for agents, while also reducing time-consuming processes for the customer.
Technologies we used
